Rose & I (Jack’s Mummy & Daddy) are writing this post so that perhaps some people (not everyone) can understand a bit better about our situation. We are very aware not everyone follows us on Facebook and Twitter, or checks the website, or the FAQ but we are doing our best to stay in touch. We are probably preaching to the converted and for that we are sorry.
We apologise for repeating ourselves but we have been left with no choice after being continually asked (in some cases, hassled) by people asking where their picture is. They ordered it weeks ago. The very use of the word order implies some sort of business transaction. We are talking about a 6 year old boy and some fundraising that went a little bit viral.
Please try to understand this before sending us an email. Can we please remind everyone that Jack is only 6. We are all trying our hardest to manage this wonderful situation, but we have our normal lives going on and with a very sick little boy who was again in hospital last week, we can only do so much.
Jack is doing his pictures as quickly and as safely as possible–if this is not good enough then we can only apologise but our children’s welfare will ALWAYS come first. Continually hassling us, asking where your picture is will not get us to do it quicker, and in all honesty is very very disappointing.
To finish, if you think this is unfair and would like to cancel your order then please email me (Jack’s Dad) personally–firstname.lastname@example.org and I will arrange for your picture to be cancelled and your donation returned to you. We apologise for the inconvenience to you.